This document sets out the shipping policy that applies to customers that make a purchase at If you have any questions, please contact our customer service team by email:

Shipping Options & Delivery Costs

We offer free shipping to anywhere within the UK. Overseas orders are set at a flat rate. Items are tracked.

Order Processing Time

We aim to have your order dispatched within 2-3 days. Most items on our website are custom items. These can take 1 or 2 days to prepare.

International Orders

Whilst we have never experienced customers having to pay import tax or dutie fees, we can not be held responsible if these change in your country. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please get in touch with us if you experience any problems.